Return & Refund Policy

Angel Kids & Ladies Wear · A brand of Om Fashion · Last updated: 21 September 2026

We want you to love what you order. If something is not right, our 7 days return and exchange policy makes it simple. This policy explains what can be returned or exchanged, how to request it, and how refunds work.

Return & exchange window: 7 days from the date of delivery (eligible Ready-to-Ship products)

Size exchange: One free size exchange per order, subject to stock

Damaged, defective or wrong item: Free pickup, with a replacement or a full refund

Change of mind: Accepted on unused products with tags intact; return shipping charges apply

Refund time: 5–7 business days after the returned product is received and passes our quality check

Made-to-Order products: Not returnable once production has started (damaged, defective or not-as-confirmed items are covered)

1. Return & Exchange Window

Eligible Ready-to-Ship products can be returned or exchanged within 7 days of delivery. Your request must be raised within this period. Requests raised after 7 days may not be accepted.

2. What You Can Request

  • Exchange: for a size or fit issue, we offer one free size exchange per order, subject to stock (see section 5).
  • Return for a damaged, defective or incorrect product: we arrange free pickup and offer a replacement or full refund (see section 6).
  • Return for change of mind: accepted on unused products with tags intact (see section 7).

3. How to Request a Return or Exchange

  • Contact us within 7 days of delivery on WhatsApp / phone at +91 9067306463 or by email at support@angelklwear.com. Please mention your Order ID, product name, size and reason.
  • For a damaged, defective or incorrect product, please also share clear photographs and your unboxing video. We recommend recording the video from the moment the parcel is opened, with the shipping label visible.
  • Our team reviews your request and responds within 1–2 business days.
  • Once approved, we arrange a pickup where the service is available at your pincode, or share simple return instructions. Please do not send any product back before receiving our confirmation.
  • Please pack the product securely with all original tags and packaging.

4. Product Condition

To be eligible, the product must be unused, unwashed and unaltered, with all original tags and packaging intact, and free from stains, perfume, odour or damage caused after delivery. Products that do not meet these conditions may be declined after inspection.

5. Size Exchange

  • We offer one free size exchange per order on eligible Ready-to-Ship products, subject to availability of the requested size. We arrange the pickup and deliver the replacement to you at no extra cost.
  • Your replacement is dispatched within 1–2 business days after the returned product is received and passes our quality check.
  • If the requested size is not available, you may choose a refund to your original payment method or store credit.
  • Additional exchanges, or exchanges into a different product, may involve shipping charges, which are confirmed before pickup.

6. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or different from what you ordered, report it within 7 days of delivery with photographs and your unboxing video. We will arrange pickup at no cost to you, and you may choose a replacement (where the product is available) or a full refund of the product price. If the product was received in transit-damaged condition, please keep the outer packaging until the issue is resolved.

7. Change-of-Mind Returns

If you simply change your mind, you may return an eligible unused product within 7 days of delivery. Return shipping charges are borne by the customer; the actual reverse-shipping charge is communicated before pickup and may be deducted from your refund. You may choose a refund to your original payment method or store credit.

8. Refunds

  • Once the returned product is received and passes our quality check, the refund is processed within 5–7 business days to your original payment method (UPI, card or net banking). The time it takes to reflect in your account depends on your bank or payment provider.
  • For Cash on Delivery orders, where available, the refund is made to a bank account or UPI ID that you confirm to us.
  • If you choose store credit, it is issued after the quality check is completed.
  • Complimentary shipping charges, if any, and change-of-mind return shipping are not refundable except where the return is due to our error.

9. Products That Cannot Be Returned or Exchanged

  • Made-to-Order and customised products (custom design, fabric, size, embroidery, print or other personalised alterations) once production has started, because they are prepared specifically for you. If such a product arrives damaged, defective or different from what we confirmed, it is handled under section 6.
  • Products that are used, washed, altered, stained or damaged after delivery.
  • Products without original tags or packaging.
  • Products marked “Non-returnable” or “Final sale” on the product page.
  • Requests raised after 7 days from delivery.

10. Colour and Finish Variations

Slight differences in colour may occur because of photography, lighting and screen settings, and minor variations are a normal part of garment manufacturing. These alone are not treated as defects.

11. Contact

Phone / WhatsApp: +91 9067306463 | Email: support@angelklwear.com | Mon–Sat, 10 AM – 7 PM. We reply on WhatsApp within a few hours.

Angel Kids & Ladies Wear, a brand of Om Fashion (Proprietor: Om Prakash)
Janpath Gali, Balotra, Rajasthan – 344022, India
GSTIN: 08DWZPP5284B1ZT | Udyam Reg. No.: UDYAM-RJ-42-0005574
Phone / WhatsApp: +91 9067306463 | Email: support@angelklwear.com | Mon–Sat, 10 AM – 7 PM. We reply on WhatsApp within a few hours.