FAQ
Angel Kids & Ladies Wear · A brand of Om Fashion · Last updated: 21 September 2026
Welcome to Angel Kids & Ladies Wear. Below are clear answers to the questions customers most often ask about our products, orders, sizing, delivery and support.
ABOUT US
1. Who owns Angel Kids & Ladies Wear?
Angel Kids & Ladies Wear is a brand of Om Fashion (Proprietor: Om Prakash), based in Balotra, Rajasthan. The business is GST registered (GSTIN 08DWZPP5284B1ZT) and Udyam registered (UDYAM-RJ-42-0005574). Full details are on our Business Information and Legal Notice pages.
2. Where are you located?
Our manufacturing and primary business operations are based in Janpath Gali, Balotra, Rajasthan – 344022, India.
PRODUCTS & SIZING
3. What products do you offer?
We offer women’s and kids’ apparel, including dresses, co-ord sets, petticoats, bottom wear, top wear, cotton shirts, palazzos, jumpsuits, shorts and selected kids’ styles. Our collections are designed around comfort, quality and everyday wear.
4. What fabrics do you use?
Cotton is central to our range, and other fabrics are used according to the individual product. Please check the product page for the exact fabric and care information rather than assuming every product uses the same fabric.
5. What sizes are available and how do I choose?
Sizes vary by product. Please use the relevant product Size Chart for exact garment measurements. If a product does not display a measurement chart, contact us before ordering and we will help you choose.
6. How should I care for my garments?
Please follow the care instructions on the product page or garment label. As a general guide for cotton garments: wash gently in cold or lukewarm water with mild detergent, avoid bleach, and dry in shade to help retain colour and fabric quality.
ORDERS & PAYMENT
7. Are products Ready-to-Ship or Made-to-Order?
Both are available. Selected products are Ready-to-Ship, while selected designs and custom requests are Made-to-Order. The product page or order confirmation indicates which process applies.
8. Do you offer Made-to-Order and customised outfits?
Yes. Our Made-to-Order service supports selected custom designs, colours, fabrics, sizes and coordinated outfits. Customisation, pricing and production time are confirmed before production begins.
9. What payment methods do you accept?
Payments are processed securely through our payment gateway, and the options shown at checkout apply to your order. These may include UPI, credit and debit cards (Visa, Mastercard, RuPay), net banking, wallets and Cash on Delivery where eligible.
10. Is Cash on Delivery (COD) available?
Yes, Cash on Delivery is available across India at no extra charge.
11. How does payment work for Made-to-Order products?
Custom Size orders are made to order just for you and dispatched in 5–7 days. Exchange/return only for stitching errors. For Diwali delivery, please order custom sizes by 25 Oct.
12. Can I cancel my order?
Ready-to-Ship orders can be cancelled before dispatch by contacting our support team. Made-to-Order orders can be cancelled only before production begins. Please see our Cancellation Policy.
SHIPPING & DELIVERY
13. Do you offer free shipping?
Yes. We offer complimentary shipping across India on all orders.
14. How long does a Ready-to-Ship order take to dispatch?
Ready-to-Ship orders are dispatched within 1–2 business days after order confirmation and successful payment.
15. How long does a Made-to-Order product take?
Production and finishing take 5–10 working days after the final details and 50% advance payment are confirmed; the timeline is confirmed before production begins. Delivery time starts after dispatch.
16. How long does delivery take after dispatch?
Rajasthan and nearby states: approximately 2–4 business days after dispatch. Other locations across India: approximately 5–7 business days after dispatch. These are estimates and may vary due to courier operations, weather, festive periods or remote locations.
17. Which couriers do you use?
We ship through reputed courier and logistics partners such as Delhivery, Blue Dart and India Post, depending on the destination and service availability.
18. How can I track my order?
After dispatch, tracking details are shared through SMS, email or WhatsApp where available. You can also use the Track Your Order option on our website.
RETURNS, EXCHANGES & REFUNDS
19. What is your return and exchange policy?
You can request a return or exchange within 7 days of delivery on eligible Ready-to-Ship products. The product must be unused, unwashed and unaltered, with original tags and packaging. Please see our Return & Refund Policy for the full details.
20. Do you offer size exchange?
Yes. We offer one free size exchange per order on eligible Ready-to-Ship products, subject to stock. We arrange the pickup and deliver the replacement at no extra cost. If your size is not available, you can choose a refund or store credit.
21. What if I receive a damaged, defective or incorrect product?
Please contact us within 7 days of delivery and share clear photographs and your unboxing video. We arrange a free pickup and offer a replacement (where available) or a full refund of the product price.
22. Can I return an item if I changed my mind?
Yes, within 7 days of delivery, if the product is unused with all tags and packaging intact. Return shipping charges are borne by the customer and are communicated before pickup. You can choose a refund to your original payment method or store credit.
23. Can Made-to-Order or customised products be returned?
Made-to-Order and customised products are not eligible for return, exchange or cancellation once production has started, because they are prepared specifically for you. If the product arrives damaged, defective or different from what we confirmed, please contact us within 7 days of delivery and we will resolve it.
24. When will I receive my refund?
Once the returned product is received and passes our quality check, the refund is processed within 5–7 business days to your original payment method, subject to your bank or payment provider’s timelines.
SUPPORT & BUSINESS
25. Do you accept wholesale or bulk orders?
Yes. We welcome boutiques, resellers, retailers and online sellers. Pricing, minimum order quantity, availability and lead time are confirmed against each enquiry. A GST tax invoice is issued as applicable.
26. What are your customer support hours?
Mon–Sat, 10 AM – 7 PM. We reply on WhatsApp within a few hours.
27. How can I contact you or make a complaint?
Phone / WhatsApp: +91 9067306463 | Email: support@angelklwear.com | Mon–Sat, 10 AM – 7 PM. We reply on WhatsApp within a few hours. For unresolved concerns, please see our Grievance Redressal page.
Angel Kids & Ladies Wear, a brand of Om Fashion (Proprietor: Om Prakash)
Janpath Gali, Balotra, Rajasthan – 344022, India
GSTIN: 08DWZPP5284B1ZT | Udyam Reg. No.: UDYAM-RJ-42-0005574
Phone / WhatsApp: +91 9067306463 | Email: support@angelklwear.com | Mon–Sat, 10 AM – 7 PM. We reply on WhatsApp within a few hours.
